Terms of Service

Welcome to Mystic Medicine Woman

This website is operated by Mystic Medicine Woman. Throughout the site, the terms “I”, “we”, “us” and “our” refer to Mystic Medicine Woman. Mystic Medicine Woman offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of tervice”, “terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1. General
1.1 These general terms and conditions apply to all offers, orders, and agreements made through the webshop Mystic Medicine Woman.
1.2 By placing an order, the customer confirms that they have read these terms and agree to their contents.
1.3 Deviations from these terms are only valid if confirmed in writing by the webshop.
1.4 The webshop reserves the right to amend these general terms and conditions.
1.5 Amended terms apply to all new orders, unless otherwise agreed.

2. Offers and agreements
2.1 All offers in the webshop are non-binding and can be changed at any time.
2.2 An agreement is only established after the webshop has confirmed the order in writing or has dispatched the order.
2.3 The webshop has the right to refuse orders or request additional information before concluding the agreement.

3. Prices
3.1 All listed prices are in euros and include VAT, unless stated otherwise.
3.2 Shipping costs are not included in the price and will be separately indicated during the ordering process.
3.3 The webshop reserves the right to change prices. The prices applicable at the time of ordering are binding.
3.4 If it appears after concluding the agreement that the price has changed due to incorrect information, the webshop has the right to inform the customer and give them the option to cancel the order or accept the revised price.

4. Payment
4.1 Payment can be made via the payment methods offered in the webshop.
4.2 Payment must be made during the ordering process. The webshop has the right to dispatch products only after the due amount has been paid.
4.3 The customer is obligated to pay the due amount within the stipulated period. In the event of late payment, the customer is in default.
4.4 In the event of default, the webshop reserves the right to charge interest and collection costs or to terminate the agreement and refuse delivery.

5. Delivery
5.1 Delivery takes place at the address provided by the customer.
5.2 If incorrect address details are provided by the customer, the webshop is not responsible for incorrect shipping or loss of the order. In the case of incorrectly entered addresses, no claim can be made for a refund of the purchase amount or for free reshipping of the products.
5.3 The webshop aims for a delivery time of 7 working days, unless stated otherwise. Delivery times are indicative and may vary.
5.4 If delivery is delayed, the customer will be notified as soon as possible. The webshop is not liable for delays caused by third parties or force majeure.
5.5 Upon delivery, the customer is obliged to immediately check the received goods for any defects or inaccuracies.

6. Right of withdrawal
6.1 The customer has the right to withdraw from the agreement within 14 days after receipt of the products without giving any reason.
6.2 The customer must notify the webshop of the return request within this period via email (themysticmedicinewoman@gmail.com) and return the products in their original condition and packaging.
6.3 The costs of the return shipment are the customer's responsibility unless otherwise agreed. The webshop will reimburse the return shipping costs if the delivered products do not comply with the agreement.
6.4 If the webshop has granted approval for the return request, the customer must send the products back carefully. It is the customer's responsibility to ensure that the products arrive safely. If a product arrives damaged, no claim can be made for a refund of the purchase amount or for free reshipping of the products.
6.5 After receipt and inspection of the returned products, the webshop will refund the purchase amount within 14 working days. This does not apply to shipping costs of the original shipment.

7. Exceptions to the right of withdrawal
7.1 Cacao and (tea) herbs, including complete ceremony packages, cannot be returned for hygienic reasons. This is a product with a limited shelf life.
7.2 Candles are not accepted as returns because they are made only after the product is ordered.
7.3 Digital products are not subject to the right of withdrawal.
7.4 Customized products cannot be returned.

8. Warranty and complaints
8.1 The webshop offers legal warranty on the delivered products, which means that the products meet the reasonable expectations that the customer may have.
8.2 Complaints about the delivered products must be reported within 48 hours of receipt via email.
8.3 If a complaint is justified, the customer is entitled to a refund of the purchase amount. The webshop will inform the customer of the solution within 14 working days after receipt of the complaint.

9. Liability
9.1 The webshop is not liable for indirect damage, including consequential damage, lost profits, or damage due to loss of data.
9.2 The liability of the webshop is limited to the amount that is paid out by the insurance in the relevant case.
9.3 The webshop is not liable for damage caused by incorrect or incomplete information provided by the customer or by the use of the delivered products.

10. Privacy
10.1 The webshop respects the customer's privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR).
10.2 Personal data will only be used for the execution of the agreement and will not be disclosed to third parties without the customer's consent, unless necessary for the execution of the agreement.
10.3 For more information on the processing of personal data, we refer to our privacy policy, which is available on the website.

11. Intellectual property
11.1 All intellectual property rights on the website and the products offered are held by the webshop or its licensors.
11.2 The customer is not permitted to reproduce, distribute, or make public the content of the website, including texts, images, and other materials, without prior written consent from the webshop.

12. Applicable law and disputes
12.1 These general terms and conditions and all agreements are governed by Dutch law.
12.2 Disputes arising from or related to these terms or the agreement will be submitted to the competent court in the Netherlands.

13. Contact information
13.1 For questions or comments regarding these general terms and conditions, the customer can contact us via:

• E-mail: themysticmedicinewoman@gmail.com
• KvK-number:
• VAT-number: